2nd Line IT Support Engineer

Salary: £25,000 - £28,000 per year, Benefits Excellent Benefits

Contact: Dan Liban at 01618261120 or apply directly using the form
quoting Job Reference No. 2681

Following on from recent investment and a reshuffle of teams, the opportunity is now available for a 2nd Line Engineer to join a well-established, technology solutions provider at their Manchester HQ. Based at their Manchester office with over 70 people on site, the successful engineer will earn up to £28K plus 25 days holidays, a very generous on-call bonus, great training and certification scheme, company pension, flexible working hours, your birthday off and more.

You will be responsible for:

  • Providing?an escalation point for 1st line?staff
  • Assisting and mentoring 1st line staff where possible
  • Identify trends and suggesting fixes to eliminate recurring faults and errors
  • Providing BAU 2nd line support via phone and email
  • Identifying, requesting & performing remote diagnostics
  • Taking ownership of incidents and troubleshooting issues in a fast-paced MSP environment
  • On-call duties (Currently 1in4)

A background in an MSP environment would be highly beneficial but not essential.


  • Excellent communication and people skills
  • Quick learner
  • MS Windows Server
  • ITIL
  • Active Directory, Exchange
  • Hyper-V, Veeam, Office365


  • Cloud Experience (Azure, AWS etc.)
  • Citrix
  • Windows Virtual Desktop
  • VMware vSAN & NSX


  • Flexible working hours
  • 25 days +?Birthday off?+ Bank Holidays
  • Excellent on-call bonus (high flat rate + double-time if called out)
  • Regular?social?events/outings?(maybe not so much right now, but soon enough)
  • Cycle2work
  • +More

If you’re a 2nd Line engineer looking for the opportunity to further your skills and join a growing business that is currently thriving then please apply with your CV.

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