Service Desk Manager

Job Reference Number:  4531
Recruitment Consultant: Dan Liban
Salary: £50,000 to £60,000

Service Desk Manager – ITIL

This is an opportunity to join a forward-thinking, global organisation where you will be responsible for managing the day-to-day function of the group Service Desk.

Key Experience:

  • Ensuring that priorities are handled appropriately, correct procedures & processes are in place and working as they should.
  • Hiring, mentoring, training, and managing geographically dispersed Service Desk engineers.
  • Ensuring that all Service Desk processes follow ITIL best practices.
  • Providing sound technical expertise to the Support Team, acting as the point of escalation when required
  • Actively involved and influencing a group-wide service desk transformation project
  • Taking ownership of problems and proactively resolving them, ensuring that technical solutions meet business requirements.
  • Identifying opportunities for service and business improvement including implementing SLA’s and new processes
  • Management experience of a working Service Desk environment – 1st & 2nd line, using ITIL compliant service desk ticketing systems.
  • Collaborating with the wider IT teams and relevant stakeholders to develop and improve the Service Desk processes.
  • Measuring and reporting on Service Desk performance


  • 25 days (+Bank Holidays)
  • Private Medical
  • Annual Bonus
  • 4x Life Assurance policy
  • Onsite Parking
  • Hybrid home working and flexible hours
  • Company Car
  • Training and more…

This is a really exciting time to be joining a business that already have a tracked record of consistent growth as they take the next step in their journey, the business is collaborative and inclusive from the MD all the way through the business.

Interviews are being scheduled immediately with a quick process turnaround, so if you’re a Service Delivery Manager that is looking for your next move within a highly successful organisation, then please apply with your CV.

Service Desk Manager | IT Manager | Helpdesk Manager | Information Technology Service Delivery Manager

Job Information

Job Reference: BH-4531
Salary: £50000 - £60000 per annum, Benefits: Excellent Benefits
Salary From: £50000
Salary To: £60000
Job Industries: Tech & Digital
Job Locations: Warrington
Job Types: Permanent
Job Skills: Service Desk Manager

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