Senior Avaya Engineer

Job Reference Number: 3985
Recruitment Consultant: Dan Liban
Salary: £55,000 to £60,000 

Senior Avaya Engineer – AACC, CMS, SBC, ITIL
This vacancy is to join one of the country’s most successful and award-winning managed services providers supporting an impressive portfolio of clients across multiple industries. We are looking specifically for an expert in Avaya Enterprise technologies to join an experienced team of engineers resolving complex issues.

You’ll be working with:

  • Complex Avaya Infrastructure
  • Avaya Aura Contact Centre
  • Avaya Aura Session Border Controller for Enterprise
  • Avaya Aura System, Session and Communication Manager
  • Avaya CMS admin and maintenance

Day to day you’ll be:

  • The escalation point for high priority and complex incidents around Avaya Contact Centre and voice technology
  • Performing system analysis and integration with other VoIP, Avaya, and other technologies
  • Ensuring cases are responded to within SLAs ’
  • Providing Problem Management resolutions
  • Building relationships and efficient processes with suppliers, customers, and third parties.
  • Supporting all Avaya Aura core systems and technologies, including, Media Gateways, Communication Manager (CM), Aura Messaging (AAM), and Application Enablement Services (AES)
  • Proactively managing cases and following up with resolver groups to ensure a successful resolution
  • Supporting the design and deployment efforts of complex Avaya systems and solutions specific to contact centre technologies
  • Providing release and capacity management deliverables to Service Analytics teams for Customer monthly and quarterly deliverables
  • Monitoring, isolating and interpreting Unified Communications-related network traffic and faults (E.g. WireShark, TraceSBC, etc.)
  • Mentoring junior members of the team


  • Remote working
  • On-call bonus scheme
  • 24 days Holiday
  • Healthcare, pension & more

About the business:
They’re one of the country’s most successful and award-winning managed services providers with an impressive portfolio of clients across multiple industries.

Interviews are being scheduled immediately with a quick process turnaround, so if you’re an experienced Avaya engineer that is looking for your next move within a growing team, then please apply with your CV. Contact Dan Liban at for more information.

Avaya Engineer | VoIP Engineer | Senior Telecoms Engineer | Voice Engineer | Enterprise Engineer

Job Information

Job Reference: BH-3985
Salary: £55000 - £60000 per annum, Benefits: Excellent Benefits
Salary From: £55000
Salary To: £60000
Job Industries: Tech & Digital
Job Locations: London
Job Types: Permanent
Job Skills: Avaya

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