IT Support Team Lead

Job Reference Number:  4527
Recruitment Consultant: Dan Liban
Salary: £35,000 to £40,000

IT Support Team Lead – Mentoring, M365, Windows Server, Active Directory, Azure, VMware

We are looking for a Service Desk Team Leader to join a fast-growing technology business in Manchester city centre with endless opportunity to grow and further your career.

Day to day you’ll be:

  • Guiding, managing and mentoring the development and progression of the apprentices and more junior members of the team
  • Leading the help desk teams, conducting daily briefings and performance development
  • Making sure tickets are prioritised and escalated appropriately
  • Ensuring the right operational procedures are in place, improved upon and managed effectively so that workflow is correctly coordinated between the team
  • Making sure that the support tools are used effectively and voicing any suggestions for improvement or replacement
  • Working closely with customers and account managers a to ensure expectations and SLA’s are met
  • Ensuring the support desk is sufficiently skilled and manned to maintain service standards
  • Delivering outstanding customer service through understanding the user’s needs
  • Managing the support team rota, customer change requests and delivering/coordinating training for the team
  • Communicating and liaising verbally and in writing with all stakeholders (Internal users, customers, suppliers etc.)
  • Pursuing personal development of your skills/ knowledge base to effectively perform the role at a high standard.


  • 25 days (+bank holidays)
  • Training and Certifications funded
  • Personal development plans
  • Regular social events
  • And more….

About the business:

Following on from recent success, investment and further acquisitions this truly is a UK wide managed services provider that specialise in the design, implementation and support of a range of Cloud services and business applications. Through technology they enable a range of SME’s and enterprise level organisations to work smarter.
If you’re an IT Support / Service Desk Team Leader looking for the opportunity to further your skills and join a growing business that is currently thriving then please apply with your CV.

Service Desk Team Leader | IT Support Team Lead | Lead Service Desk Analyst | IT Team Lead | IT Support Lead | Helpdesk Team Lead

Job Information

Job Reference: BH-4527
Salary: £35000 - £40000 per annum, Benefits: Excellent Benefits
Salary From: £35000
Salary To: £40000
Job Industries: Tech & Digital
Job Locations: Manchester
Job Types: Permanent
Job Skills: IT SUPPORT

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