IT Support Engineer – 3rd Line

Job Reference Number:  4526
Recruitment Consultant: Adam Bennetta
Salary: £30,000 to £40,000

3rd Line Support Engineer
Preston – Fully on-site

3rd Line Engineer / 3rd Line / Third Line Support / Third Line Engineer / Technical Support / 3rd Line Technical Support

We are currently working with an exciting leading provider of professional IT and Business solutions across the UK. As 3rd Line IT Engineer you will be responsible for supporting all clients and internal IT to a 3rd line level.

In addition to the 3rd line support, which is the core focus, you will also help to assist IT pre-sales engagements. As the IT 3rd Line Support, you will have the chance to help manage and run project alongside your main duties.

The Role:

  • Support the 3rd Line IT Support function
  • Manage and resolve open tickets
  • Educate and coach 1st / 2nd line Service Desk Engineers
  • Support the IT project delivery process
  • Pre-sales with scoping, costing and solutions
  • Delivery of projects
  • Support and manage the internal IT systems
  • Compile and prepare periodic status, performance, and trend reports for management’s review


  • Windows Desktop suite
  • Windows Server stack – 2012 R2+
  • Active Directory and associated technologies
  • Office 365 platform administration
  • Remote management and Monitoring Platforms (RMM)
  • Veeam, AWS, Cloud Backup technologies
  • PowerShell Scripting Knowledge


  • MCSA Certification or equivalent
  • Using MS Visio
  • Ticket system/management experience


  • Antivirus software (ESET)
  • Azure AD
  • ITIL


  • Company Pension Scheme
  • 28 days holidays per year + bank holidays (increase with service)
  • Free home internet
  • Regular team social including Christmas party and family fun days
  • + many more

For more information or to apply for this role, please contact Adam:

Job Information

Job Reference: BH-4526
Salary: £30000 - £40000 per annum
Salary From: £30000
Salary To: £40000
Job Industries: Tech & Digital
Job Locations: Preston
Job Types: Permanent
Job Skills: 3rd Line Support

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