IT Support Engineer

Sector:
Location:
Contract:
Job Reference Number:  4546
Recruitment Consultant: Adam Bennetta
Salary: £30,000 to £35,000

Technical Engineer
St Leonard-On-Sea – Hybrid working

IT Support Engineer / IT Tech Support / IT Technical Support / 2nd Line Support / 2nd Line / 2nd Line Support Engineer / Second Line Support

We are currently with a company who have recently been taken over by a fast-growing MSP. Following on from recent success, investment, and further acquisitions this truly is a UK-wide managed services provider that specialise in the design, implementation, and support of a range of Cloud services and business applications. Through technology they enable a range of SME’s and enterprise-level organisations to work smarter.

As a Technical Engineer, you will join a small compact team dealing with all 2nd and some 3rd line issues with also some exposure and opportunity to help with projects and delivery.

You’ll be working with:

  • Windows Server 2019
  • Hyper-V
  • Exchange
  • SQL
  • Active Directory
  • Microsoft 365
  • Veeam
  • Azure
  • Intune
  • SharePoint
  • Cyber Security (Web Filters, Firewalls, Advanced Protection)
  • Networks (Switches, Routers, Cabling)

Day to day you’ll be:

  • Delivering outstanding customer service through understanding the user’s needs.
  • Providing technical support for a range of technologies and clients (From SME’s to Enterprise level)
  • The point of technical escalation for the 1st line team and ensuring high levels of service are delivered and maintained.
  • Taking full ownership of incidents and ensuring they are quickly prioritised appropriately
  • Updating and creating technical documentation
  • Mentoring the 2nd Line engineers
  • Getting involved in project implementations, including planning and design through to completion
  • Responsible for 3rd Line server support
  • Communicating and liaising verbally and in writing with all stakeholders (Internal users, customers, suppliers etc.)
  • Diagnosing and resolving complex business issues in an MS environment
  • Pursuing personal development of your skills/ knowledge base to effectively perform the role at a high standard.

If you would like to know more about this role or to apply, please contact Adam: a.bennetta@chromarecruitment.com

Job Information

Job Reference: BH-4546
Salary: £30000 - £35000 per annum
Salary From: £30000
Salary To: £35000
Job Industries: Tech & Digital
Job Locations: Manchester
Job Types: Permanent
Job Skills: Technical Engineer

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