IT Support Analyst

Reference Number: 6404
Consultant: Dan Liban
£22,000 to £25,000

We require a 1st Line IT Support Engineer to join a well established and trusted solutions business in Crewe.

Day to day you’ll be:

  • The first point of contact for the business and their customers
  • Delivering outstanding customer service through understanding the user’s needs.
  • Providing technical support for a range of technologies and clients (From SME’s to Enterprise level)
  • Responsible for the triage and gathering the relevant information to aid in case resolution
  • Working in line with the 2nd line team for tickets that require escalation after the review
  • Coordinating support queries and requests
  • Communicating and liaising verbally and in writing with all stakeholders (Internal users, customers, suppliers etc.)
  • Hardware troubleshooting
  • Pursuing personal development of your skills/ knowledge base to effectively perform the role at a high standard.

Along with a competitive salary package you will also benefit from 23 days holiday +bank holidays, industry certifications and training course funded by the business, free on-site parking and more.

If you’re looking for the next step in your career with a company wanting to invest in your developments, then please apply with your CV.

Job Information

Job Reference: BH-6404
Salary: £22000 - £25000 per annum, Benefits: Excellent Benefits
Salary From: £22000
Salary To: £25000
Job Industries: Tech & Digital
Job Locations: Crewe
Job Types: Permanent
Job Skills: IT SUPPORT

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