IT Service Desk Analyst

Job Reference Number: 3886-2
Recruitment Consultant: Adam Bennetta
Salary: £25,000 to £29,000

Windows 7-10, MS Office, AD, Exchange, ITIL, RDS

Due to constant growth, the opportunity is available for an experienced Service Desk Analyst or IT Support Engineer to join one of the world’s leading professional services businesses on a hybrid working basis at their Leeds office.
You will be joining a busy support function to provide and escalate assistance for the entire business.

You will be responsible for:

  • Providing 1st & 2nd Line support
  • Delivering outstanding customer service through understanding the user’s needs
  • Taking full ownership of incidents and ensuring they are quickly escalated/ prioritised appropriately.
  • Collaborating with internal technical teams on changes/modifications
  • Creating and reviewing end-user documentation to ensure accuracy and consistency within the business.
  • Answering calls, adhering to Service Level Agreements (SLA’s) and KPIs
  • Sharing knowledge and experience with the team
  • Communicating and liaising verbally and in writing with all stakeholders (Internal users, customers, suppliers etc.)
  • Pursuing personal development of your skills/ knowledge base to effectively perform the role at a high standard.

Any ITIL experience or similar will be beneficial, but not essential.


  • 25 days holidays
  • Hybrid working
  • Generous pension contribution
  • Life Assurance
  • Season Ticket Loan
  • Income protection
  • Retail Discounts/vouchers
  • Cycle2 work
  • Training and more.

About the business:

They are an extremely successful, professional services business with a truly global market presence. With constant reinvestment into the organisation they are continuing to focus on the enhancement of their services through their digital growth.

IT Service Desk Analyst | IT Support Engineer | 1st Line Engineer | Service Desk Engineer |Help Desk Analyst | Help Desk Engineer

If you’d like to hear more about this job or would like to apply, please contact Adam at

Job Information

Job Reference: BH-3886-2
Salary: £25000 - £29000 per annum, Benefits: Excellent Benefits
Salary From: £25000
Salary To: £29000
Job Industries: Tech & Digital
Job Locations: Leeds
Job Types: Permanent
Job Skills: IT SUPPORT

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