Avaya Support Engineer

Job Reference Number: 3437
Recruitment Consultant: Dan Liban
Salary: £50,000 to £60,000

Avaya Support Engineer – Contact Center, UC, WFO, AACC

This vacancy is to join one of the country’s most successful and award-winning managed services providers supporting a highly impressive portfolio of clients across multiple industries. We are looking specifically for an Avaya support specialist to join an experienced team of engineers.

You’ll be working with:

  • Avaya Contact Center (AACC)
  • Avaya CMS
  • Avaya UC
  • Avaya Workforce Optimization (WFO)

Day to day you’ll be:

  • Ensuring cases are responded to within SLA’s
  • Building relationships and efficient processes with suppliers, customers and third parties
  • Managing tickets and SLA’s to ensure operating procedures are being maintained
  • Responsible for Incident Management and liaising with customers
  • Responsible for Problem Management including root-cause analysis and records upkeep
  • Creating individual and bulk user accounts
  • Supporting third party helpdesk engineers
  • Responsible for Change Management including change execution and third-party liaison
  • Responsible for Release Management including patching recommendations and execution
  • Installations at client sites when required

Any experience with the following would be highly desirable, but not essential:

  • Equinox
  • Oceana
  • Cloud Services


  • Flexible remote working
  • 24 days Holiday
  • On-call bonus
  • Bonus Scheme
  • Certifications funded & encouraged
  • Pension & more

About the business:
They’re one of the country’s most successful and award-winning managed services providers with a highly impressive portfolio of clients. With constant reinvestment into the business and their technology offering of highest priority they are growing rom strength to strength.

Interviews are being scheduled immediately with a quick process turnaround, so if you’re an Avaya Support Engineer that is looking for your next move within a successful, growing organisation, then please apply with your CV.

Avaya Engineer | 2nd Line Engineer | Unified Comms Engineer | Telecoms Engineer | Telephony Support | Managed Services Engineer

Job Information

Job Reference: BH-3437
Salary: £50000 - £60000 per annum, Benefits: Excellent Benefits (Including Bonus)
Salary From: £50000
Salary To: £60000
Job Industries: Tech & Digital
Job Locations: London
Job Types: Permanent
Job Skills: Avaya

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