3rd Line Support Engineer

Job Reference Number: 5332
Consultant: Dan Liban
Salary: £60,000 to £65,000

M365, VMware, AD, Azure, Authentication & Identity Services, Firewalls, LAN, WLAN, Patch Management, SAN Storage, ITIL

This vacancy is to join one of the country’s most successful cloud and managed service providers, supporting an impressive portfolio of clients across multiple industries. We are looking specifically for a 3rd line infrastructure support engineer to provide level 3 escalation support, diagnosis, and resolution of data centre and network infrastructure incidents.

You should have a broad technical skill set and be excited about new technologies that can provide effective solutions to escalated technical issues, whilst providing a high level of technical expertise to the business.

You’ll be working with:

  • M365
  • VMware
  • Azure
  • AD
  • Windows
  • Authentication & Identity Services
  • Networking (LAN, WLAN)
  • Firewall Services
  • Fortinet
  • SAN Storage

Day to day you’ll be:

  • Supporting and maintaining complex enterprise level infrastructure
  • Acting as the escalation point for all complex and high priority customer incidents related to data centre and infrastructure services
  • Supporting all core technologies including LAN, WLAN, VMware, SAN storage, authentication and identity services
  • Performing system analysis and integration with authentication and identity services
  • Utilising proprietary and industry standard tools and technologies to monitor, isolate and interpret related network traffic and faults – e.g., WireShark, Vendor analytics and similar tooling.
  • Providing engineering support, advice, and consultation to other team members
  • Providing occasional onsite and remote support as needed
  • Collaborating with partners, technical teams and customers to resolve issues
  • Troubleshooting complex technical issues and providing appropriate resolutions and route cause analysis in alignment with SLA’s
  • Mentoring and training more junior engineers
  • Providing problem management resolution on both software and hardware related issues
  • Supporting service request and small change management for supported platforms


  • Remote working and flexible hours (With visits to London when required on client site)
  • 25 days (+Bank Holidays)
  • Health Cash plan
  • On-call bonus
  • Life Assurance cover
  • Training/Certifications funded and more…

Interviews are being scheduled immediately with a quick process turnaround over Teams, so if you’re an looking for the opportunity to join a highly successful, growing and driven organisation that will give you the exposure you need to a multitude of modern technologies, then please apply with your CV.

3rd Line Engineer | Infrastructure Engineer | IT Engineer | Systems Engineer | Third Line Support Engineer | IT Support Engineer | Level 3 Engineer | Tier 3 Support

Job Information

Job Reference: BH-5332
Salary: £60000 - £65000 per annum, Benefits: Remote working + £5K car allowance, 25 days (+Bank Holidays), Health Cash plan, On-call bonus, Life Assurance cover, Training/Certifications funded & more
Salary From: £60000
Salary To: £65000
Job Industries: Tech & Digital
Job Locations: London
Job Types: Permanent
Job Skills: IT SUPPORT

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