3rd Line Service Desk

Sector: Tech & Digital

Location: Burnley

Contract: Permanent

Reference Number: 5739
Consultant: Caleb Berry
up to £35,000

3rd Line Support Desk Technician – Burnley – upto 35k (Flexible) – 5 Days a Week Onsite

My client is looking for an experienced MSP 3rd line technician to come in and hit the ground running!

Over the last 10 years this Managed Service Provider (MSP) has become one of the market leaders in offering IT Solutions. They have a varied client base of SMEs (25 – 125 users) ranging from the energy sector, logistics, transport, legal and education.

They pride themselves on having an open culture and have a big push on mentoring. They are looking to build their employees up both as people and as IT professionals.

There are lots of opportunities for internal progression and they have a few success stories of people going from apprentices to 3rd line and infrastructure engineers, which goes hand in hand with their excellent employee retention and longevity.

The Role

• Fault diagnosis
• Proving support on 3rd line issues
• Provide a high standard of customer service and make sure issues are resolved with maximum efficiency and keeping customers informed at all times.
• Good communication skills as is telephone based.
• Monitoring ticketing system

Essential Skills

• MSP experience (3 years minimum)
• Windows Server
• Desktop infrastructure
• Intune
• O365
• UK Drivers License

To Note: You will be required to pass a DBS check for this vacancy.

If this vacancy is something that you are interested in and you have the relevant skills/experience – please call 07535 135197 or email c.berry@chromarecruitment.com