3rd Line Infrastructure Engineer

Reference Number: 6122-1
Consultant: Dan Liban
£35,000 to £40,000

We’re looking for a 3rd Line Engineer to join an established and trusted technology business with endless opportunity to grow and further your career.

You’ll provide 3rd line support working alongside a technical, cross-functional team of engineers that take great pride in their work culture to ensure a positive, productive and enjoyable environment

You’ll be working with:

  • Microsoft 365
  • Intune
  • VMware & Hyper-V
  • AzureAD (Entra)
  • Exchange
  • Active Directory
  • Veeam
  • VoIP
  • NAS & SAN
  • Firewall management

Day to day you’ll be:

  • Delivering outstanding customer service through understanding the user’s needs.
  • Providing technical support for a range of technologies and clients (From SME’s to Enterprise level)
  • The point of technical escalation for the 2nd line team and ensuring high levels of service are delivered and maintained.
  • Taking full ownership of incidents and ensuring they are quickly prioritised appropriately
  • Updating and creating technical documentation
  • Mentoring the junior engineers
  • Getting involved in project implementations, including planning and design through to completion
  • Communicating and liaising verbally and in writing with all stakeholders (Internal users, customers, suppliers etc.)
  • Diagnosing and resolving complex business issues in an MS environment
  • Pursuing personal development of your skills/ knowledge base to effectively perform the role at a high standard.

About the business:

Following on from recent success, this managed services provider specialise in the design, implementation and support of a range of support services and business applications including Cyber Security. Through technology they enable a range of SME’s and enterprise level organisations to work smarter.

If you’re a 3rd Liner looking for a company that will invest in your development then please apply with your CV.

Job Information

Job Reference: BH-6122-1
Salary: £35000 - £40000 per annum, Benefits: Excellent Benefits
Salary From: £35000
Salary To: £40000
Job Industries: Tech & Digital
Job Locations: Stockport
Job Types: Permanent
Job Skills: IT SUPPORT

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