3rd Line Engineer

Reference Number: 6461
Consultant: Dan Liban

We require a 3rd Line IT Support Engineer to join a well-established and trusted managed service business in Manchester with endless opportunity to grow and further your career.

They are big believers in personal development and will actively encourage you to go for industry certifications and training opportunities to enhance your skills.

You’ll be working with:

  • Routers & Switches
  • TCP/IP
  • Firewall configurations
  • VLANs
  • Backups
  • Windows Server
  • VMware & Hyper-V
  • M365
  • Azure
  • Intune
  • Exchange
  • Active Directory

Day to day you’ll be:

  • Delivering outstanding customer service through an in-depth technical understanding of the user’s needs.
  • Providing technical support for a range of technologies and clients (From SME’s to Enterprise level)
  • The point of technical escalation for the 2nd line team and ensuring high levels of service are delivered and maintained.
  • Taking full ownership of incidents and ensuring they are quickly prioritised appropriately
  • Updating and creating technical documentation
  • Mentoring the junior engineers
  • Getting involved in project implementations, including planning and design through to completion
  • Managing existing client environments and working towards improvements
  • Communicating and liaising verbally and in writing with all stakeholders (Internal users, customers, suppliers etc.)
  • Diagnosing and resolving complex business issues in an MS environment
  • Pursuing personal development of your skills/ knowledge base to effectively perform the role at a high standard.

Interviews are taking place immediately with a quick turnaround process so if you’re a 3rd Liner looking for the opportunity to take ownership and further your skills then please apply with your CV.

Job Information

Job Reference: BH-6461
Salary: £40000 per annum
Salary From: £40000
Salary To: £40000
Job Industries: Tech & Digital
Job Locations: Manchester
Job Types: Permanent
Job Skills: Infrastructure, IT SUPPORT, Networking

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