Second Line Support Analyst

Sector:
Location:
Salary: Up to £26,000 + Benefits
Contract:

Due to continuing expansion, a fantastic opportunity is available for a skilled 2nd Line Support Analyst to join a market-leading business whose platform has over half the global market share. Based in an attractive South Manchester office, the successful 2nd Line Support Analyst will earn up to £26,000, with an after-hours pay scheme once fully trained.

 

You would be joining a team of 1st and 2nd Line Engineers, problem-solving for a range of users on Applications (iOS or Android) and Windows XP/7, as well as dealing with issues in Backend Databases, IP Telephony, hardware and bespoke applications.

 

What’s the role?

  • Acting as the single point of contact for customers with complex issues which cannot be solved by 1st Line team
  • Diagnosing bugs and identifying the root cause
  • Taking calls from customers and logging support tickets
  • Providing training and support to customers (remotely) and to other team members
  • Contributing to the growth of the internal and external support database
  • Providing top-notch, efficient service to all customers

Experience and background required?

  • Excellent communication skills
  • Strong knowledge of Windows XP/7
  • Knowledge of telephony (systems and integration) and networking (VPNs)
  • Experience using remote access tools

Personality required?

  • Willingness to persist and see incidents through to resolution
  • Genuine team player who gets stuck in to the task in hand
  • Someone who can work calmly under pressure

What are the perks?

As well as a salary of up to £26,000 and a buzzing office in South Manchester, you’ll receive:

  • 25 days holiday + bank holidays
  • On-site kitchen (fully equipped)
  • Training on their bespoke application
  • Cycle-to-work scheme
  • Free gym membership
  • Childcare benefits

 

What do you think? If you’re open to a quick, confidential chat, give us a call on 0161 457 1175, or drop Zack Georgiou a message.

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